At Heavenly Flow by KJ, every item is crafted with intention and care. We want you to feel confident and supported in every purchase. Please review our return and exchange guidelines below.
Many of our journals and devotionals are created through print-on-demand partners. Because these are custom-printed, they are non-refundable and non-returnable unless they arrive damaged or with a manufacturing defect.
If there is an issue, please contact us within 7 days of delivery with photos of the damage so we can make it right.
Card decks, bookmarks, and stationary products may be eligible for returns or exchanges if:
Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
If you receive something that isn’t right, please email us at [email protected] within 7 days.
We will replace the item or issue a store credit, depending on the situation.
Orders cannot be cancelled once production has started on print-on-demand products. For ready-to-ship products, contact us as soon as possible. If the order hasn’t shipped, we’ll do our best to assist.